Even if we produce goods and articles of the best quality and each piece which leaves our production is going through careful control it can be possible and necessary to claim for a refund of some product or complaint. In this case you can contact us on phone number +420 733 512 496 or by email address email@example.com. Then it will be able to agree individual process claim for replacement. Complaints don’t refer to defect caused improper treatment.
Refund payment will be equal price of returned article and expenses which seller used for product delivery to customer (for example transport, carriage …). In case that buyer decides to withdraw from contract, it is possible to send available information email to seller on address with recommended letter or in person.
In this point of case buyer, purchaser will be without delay contact and next process will be agreed with purchaser.
Current valid prices are confirmed by buyer at the moment of confirmation order. If the current price is the same as on order, it isn’t confirmed back to buyer and article is delivered in valid price at once accepting order. If the price will be higher than price written on order, seller without delay will have to inform buyer who can accept new price or cancel this order. At phone order it is always buyer informed about current price for special order. Complaints are solved in meaning of law number 40 / 1964 collection, later regulation instructions (civil code of law) and law number 634 / 1992 collection about protection of consumer in meaning later or update regulations.
This code of law gives to trade dealer possibility to cut, put down rate part for able article damage. Even seller can account to customer operation costs with taking product to original status.